Reps FAQ's

If any of your questions are not listed here, please let me know so I can add it to the list for others :)

Topics - Jump To:

How do I start to canvass now I've got my kit?

My area has an Avon Rep already, what should I do?

What should I do with my old books?

What do I do if my order has been delayed / is wrong / damaged?

What do I do if my customer doesn't pay for their order?

How do I return products to Avon?

How can I run an Avon business with Covid-19 restrictions in place?

How do I find my balance to pay Avon? How can I pay my balance?

How do I work out how much I need in sales to earn the amount of money I want?

I have a credit on my balance from online sales and I'd like to have it paid into my bank account - how do I do this?

My orders come to more than my account allows me to process, what should I do?

My customer wants to know if I can recommend a product that I am not familiar with, what should I tell them?

A product code in the book isn't working, what do I do?

How can I check availability on products?

Q: How do I start to canvass now I've got my kit?

A: All the info you need to get started is over on the New Reps Info page :) 

Q: My area has an Avon Rep already, what should I do?

A: As Avon no longer have area managers responsible for delegating specific sections to new Reps there is undoubtedly the chance you will encounter this.

There are a few ways you can handle it - if you've knocked on a few doors and they've accepted a book, but the next door the person there says they already have a rep in the area, it's possible that rep only serves a few houses or a section of that area. This happened to me personally and the lady I spoke to gave me the name and number of her rep and I got in touch with her. She told me she'd been a rep for a long time and only served 4 houses on the estate I canvassed since over time people moved away or stopped accepting a book, and she told me which ones so I was able to continue canvassing that estate. 

You can also go the Find a Representative section on the avon website and look up your post code (or that of the area you intend you canvass) and if any come up, you could send them a message asking nicely if they could let you know which area/houses they serve so you don't accidentally work on their turf so to speak. Aim for an attitude of collaboration over competition and it will not only smooth things over that otherwise could get tetchy, but your good will will bring you good juju!

Ultimately, there are PLENTY of customers to go around, and if some of them already have a rep that they are loyal to that's totally fine. You'll find your customers and they will become loyal to you, you may just have to venture a little further out than you intended. If you are having a challenging time with a particular issue, send me a message and I'll see if I can help ;)

Q: What should I do with my old books?

A: You can do a few different things with old books:

1. Use them to canvass a new area - add a note in with your brochure bag saying something along the lines of "This brochure has expired but rather than recycle it straight away I'm using it to find new customers :) If you would like to see the current brochure, please send a message or call me on ..... and I'll pop one in the door for you!".

 

I personally prefer to use current brochures to canvass, but when you're starting out this can be a great way of getting people looking without having to knock on every door (especially if you are a bit shy) without using up all your current books that may well end up in the bin anyway. Don't forget to see the Getting Started page for more info on canvassing.

2. You can shred them and use them as stuffing to make up hampers for Christmas (especially the scented pages!) You can offer these to your customers as ready-to-go gift baskets, for raffling off on your facebook page, as a prize for your best customer in the November campaign or even for your own gift-giving. Get creative!

3. Make beautiful bows for gifts (click here to go to the Video Tutorials page for the Youtube video on how to make them.

Ultimately, when you are through with them put them in the recycling bag.

Q: What do I do if my order has been delayed / is wrong / damaged?

A: Ring the Avon Representative line on 03332345000 - make sure you have noted down the order number and have your Avon account number ready.

Q: What do I do if my customer doesn't pay for their order?

A: As long as you haven't actually given them the products (which you should never do without first receiving the payment) you can simply return the products to Avon. Be advised that they will deduct your commission on the items that are returned. 

Alternatively, you could keep the items as stock and when someone orders one of them you can simply put it in with their products and you'll get to keep the full amount. Or you can keep them for yourself or to give as gifts to your friends/family/best customer of the month... etc.

 

Q: How do I return products to Avon?

A: Your invoice will have instructions on how to return your products, but if you are not sure how best to return your items ring Avon on 03332345000.

 

Q: How can I run an Avon business with Covid-19 restrictions in place?

A: You have 2 options when it comes to selling Avon under the current situation - you can choose to sell online only (though this may limit you quite a bit if you aren't all that tech-savvy - people still LOVE to see an Avon book!) or you can do both online and physical brochure drops.
 

Just be sure that you wash your hands well before putting your brochures in bags ready to go, wear a mask (and gloves) if you feel the need to when delivering books or products, keep a respectable distance at the door, and once you've collected orders don't redistribute the same books until 3 days has passed to allow any possible bacteria to die off. 

If you're concerned about handling cash, you can ask your customers to pay you via paypal if you (and they) have an account and ask them to send payment as "Friends & Family" so you don't get charged, otherwise just be sure to wash your hands well after handling the cash and/or sanitise the money if you want to. 

I'll be sure to update this section if anything changes regarding government guidelines.

Q: How do I find my balance to pay Avon? How can I pay my balance?

A: When you receive an order you will get an invoice detailing how much to pay Avon and how much time you have to pay it (usually 13 days from date of invoice). You can either pay via the post office or your local HSBC branch using the Giro slip (but there is a charge for this service) or you can pay the cash into your bank account and pay Avon online. 

To find your balance online log in to your Representative Website - on the home page you should see your balance and a pink button that says Make a Payment - click on this button and follow the instructions to add your card details and pay the amount you want to pay. You can make part payments if you need to, but remember that your balance affects how much you have available to "spend" on new orders so it's best to clear your balance each time between orders. 

Q: How do I work out how much I need in sales to earn the amount of money I want?

A: There is a really easy way you can work this out: simply multiply the amount you want to earn by 4. For example, let's say you want to earn £200 a month from your Avon biz - you would need sales of £800 in the campaign putting your commission in the 25% bracket and earning you £200. 

 

As of November 2020 the new Avon Growth Plan commission rates are as follows:

£1-£99 in sales = 15% commission

£100 - £249 in sales = 20% commission

£250-£2,999 in sales = 25% commission

£3k+ in sales = 30% commission 

Q: I have a credit on my balance from online sales and I'd like to have it paid into my bank account - how do I do this?

A: To claim your commission payments from your online store sales, send the following information to uk.paymentdetails@avon.com:

  • Your full name as it appears on your bank account

  • Your Avon account number (8 digit number)

  • Your bank account sort code

  • Your bank account number (not the long card number, but the 8 digit number along the bottom of your card)

 

Q: My orders come to more than my account allows me to process, what should I do?

A: Send me a message and I'll find out if we can get your credit limit raised.

 

Q: My customer wants to know if I can recommend a product that I am not familiar with, what should I tell them?

A: It's not possible for us Reps to know each product personally, let alone whether it will be suitable for any particular customer! Simply tell your customer that they can order and try the product, and if they don't like it (even if they've tried on a lipstick for example, and simply don't like the shade on them) they can return it for a full refund. Avon have a very generous returns policy so your customers can shop happily in the knowledge that they'll never be stuck with a product they don't like.

Q: A product code in the book isn't working, what do I do?

A: Sometimes the product codes in the book have a digit wrong and won't go through when you're placing an order. In this case, the simplest way to find out the right code is to go to your Representative website and using the Quick Search tab at the top, scroll down to the bottom and enter the name of the product. It should come up with product and the correct code.

Q: How can I check availability on products?

A: Using the app you can add the product as usual and continue through the screens until you reach the final screen where you will be able to see the availability status of the product. Unless you press 'submit order' you can go back through the screens without the order going through to Avon. Click here to watch a short video on how to place orders with the Avon On app. Alternatively search for the product on your Representative website.  

Still got Q's? Be sure to check out the topic pages listed below.

But if you really can't find what you need ping me an email and ask away!

 
 
 
 
 
 
 
 
 
 
 
 
 
 

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